Privacy Policy

Effective Date: 18/08/2025

1. Introduction & Scope

Welcome to KiwiMaroc! This Privacy Policy explains how we collect, use, and protect your personal information when you visit and use our website at www.kiwimaroc.com.

This policy applies to all services, features, and content offered through KiwiMaroc. By using our website, you agree to the practices described in this policy. We’re committed to being transparent about how we handle your data and respecting your privacy rights.

2. Information We Collect

Information You Provide Directly

When you interact with our website, you may choose to provide us with:

  • Personal details: Name, email address, phone number, and postal address
  • Payment information: Credit card details, billing address, and payment preferences
  • Travel preferences: Destination interests, accommodation preferences, and special requirements
  • Account information: Username, password, and profile information
  • Communication data: Messages you send us through contact forms or customer support

Information We Collect Automatically

When you visit our website, we automatically collect:

  • Technical data: IP address, browser type, operating system, and device information
  • Usage data: Pages visited, time spent on site, click patterns, and referral sources
  • Location data: General geographic location based on your IP address
  • Cookie data: Information stored through cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

  • Provide our services: Process bookings, manage reservations, and deliver travel-related services
  • Personalize your experience: Recommend destinations and offers tailored to your preferences
  • Process payments: Handle transactions securely and manage billing
  • Communicate with you: Send booking confirmations, travel updates, and respond to inquiries
  • Improve our website: Analyze usage patterns to enhance functionality and user experience
  • Marketing: Send promotional offers and travel inspiration (with your consent)
  • Legal compliance: Meet regulatory requirements and protect our legitimate business interests

4. Cookies & Tracking Technologies

Types of Cookies We Use

  • Necessary cookies: Essential for website functionality, security, and basic features
  • Performance cookies: Help us understand how visitors interact with our website
  • Functionality cookies: Remember your preferences and personalize your experience
  • Advertising cookies: Deliver relevant ads and measure campaign effectiveness

Managing Your Cookie Preferences

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

  • View and delete existing cookies
  • Block cookies from specific websites
  • Block all cookies (not recommended)
  • Receive notifications when cookies are set

5. Third-Party Sharing

We may share your information with trusted partners to provide and improve our services:

Service Providers

  • Booking platforms: Hotels, airlines, and tour operators to process your reservations
  • Payment processors: Secure payment handling and fraud prevention
  • Analytics providers: Google Analytics and similar services to understand website usage
  • Marketing partners: Email service providers and advertising platforms
  • Customer support: Third-party tools to provide efficient customer service

Legal Requirements

We may disclose information when required by law, to protect our rights, or in response to legal processes.

6. User Rights & Choices

You have important rights regarding your personal data:

Your Rights Include

  • Access: Request copies of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request removal of your personal data
  • Restriction: Limit how we process your information
  • Data portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Object: Object to certain types of processing

How to Exercise Your Rights

To exercise these rights, please contact us at infokiwimaroc@gmail.com. We’ll respond within 30 days and may need to verify your identity before processing your request.

For marketing communications, you can also use the unsubscribe link in our emails or update your preferences in your account settings.

7. Data Retention

We retain your information for different periods depending on its purpose:

  • Newsletter subscriptions: Until you unsubscribe or request deletion
  • Booking records: 7 years for legal and tax requirements
  • Analytics data: Up to 26 months in aggregated, anonymized form
  • Customer support records: 3 years after your last interaction
  • Marketing data: Until you opt-out or request deletion

8. Security Measures

We implement comprehensive security measures to protect your information:

Technical Safeguards

  • HTTPS encryption: All data transmission is encrypted
  • Secure servers: Data stored on protected, regularly updated servers
  • Access controls: Limited access to personal data on a need-to-know basis
  • Regular monitoring: Continuous security monitoring and threat detection

Organizational Safeguards

  • Staff training: Regular privacy and security training for all team members
  • Data minimization: We only collect information necessary for our services
  • Regular audits: Periodic reviews of our privacy practices and security measures

9. International Transfers

As a travel website, we may transfer your data internationally to provide our services. When we transfer data outside your country, we ensure appropriate safeguards are in place:

  • Adequacy decisions: Transfers to countries with adequate privacy protections
  • Standard Contractual Clauses: Legal frameworks approved by privacy authorities
  • Binding corporate rules: Internal policies ensuring consistent protection standards

We only work with partners who commit to protecting your data according to applicable privacy laws.

10. Children’s Privacy

KiwiMaroc is designed for travelers who are 18 years or older. We do not knowingly collect personal information from children under 16 without parental consent.

If we become aware that we have collected information from a child under 16 without proper consent, we will take steps to delete that information promptly. Parents who believe their child has provided information to us should contact us immediately at infokiwimaroc@gmail.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Post the updated policy on this page
  • Update the “Effective Date” at the top
  • Notify you via email if you have an account with us
  • Provide notice on our website for material changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please don’t hesitate to reach out:

Email: infokiwimaroc@gmail.com

Response Time: We aim to respond to all privacy inquiries within 30 days.

For urgent privacy concerns or to exercise your data rights, please clearly mark your email as “Privacy Request” to ensure prompt attention.

This Privacy Policy helps ensure your travel planning experience with KiwiMaroc is both enjoyable and secure. Thank you for trusting us with your personal information.